Who to Contact for What
| Issue | Contact |
|---|---|
| Reschedule or cancel a booking | Your service provider |
| Invoice discrepancy or billing question | Your service provider |
| Can't log in / forgot password | Your service provider |
| Contract question | Your service provider |
| Referral reward not applied | Your service provider |
| Portal is down or showing an error | HoodServe platform support |
Common Issues & Quick Fixes
I can't log in
- Make sure you're using the correct portal link from your welcome email
- Double-check your email address — it must match exactly
- Check Caps Lock is off
- Contact your provider to resend credentials
I don't see my latest invoice
- Give it a few minutes — it may still be processing
- Refresh the page
- Contact your provider if it doesn't appear within a day of service completion
My payment didn't go through
- Check your card details (number, expiry, CVV, billing address)
- Try PayPal as an alternative payment method
- Contact your bank — they may be flagging the charge
The portal looks broken on my phone
- Try refreshing the page (pull down to refresh)
- Switch from your current browser to Chrome (Android) or Safari (iPhone)
- Clear your browser cache: Settings → Clear Browsing Data
I installed the app but it's not updating
- Open the app, pull down to refresh
- Or uninstall the app from your home screen and reinstall it from the browser
Contacting HoodServe Support
If you believe the issue is with the platform itself (not your service provider), reach out to HoodServe:
- Browse hoodserve.com/docs for help articles
- Use the contact form on the main website
- Visit the Community Forum
💬 Most questions are best answered by your service provider — they know your account details and can resolve billing, booking, and access issues instantly.