Where to Find Your Invoices
Go to Invoices in your portal. You'll see a list of all invoices — open (unpaid), paid, and overdue.
Invoice Statuses
| Status | Meaning |
|---|---|
| 🟡 Unpaid | Due — payment expected |
| 🔴 Overdue | Past the due date — pay as soon as possible |
| 🟢 Paid | Payment received, no action needed |
| ⚫ Void | Invoice cancelled by your provider |
Paying an Invoice
- Click on any unpaid invoice to open it.
- Review the line items, subtotal, taxes, and total.
- If you'd like to add a tip for your service team, select an amount (10%, 15%, 20%, custom, or no tip).
- Choose your payment method: Credit/Debit Card (via Stripe) or PayPal.
- Complete the payment. You'll see a confirmation immediately.
🔒 All payments are processed through Stripe or PayPal — your card details are never stored on your provider's server.
Adding a Tip
Before completing payment, you'll see a tip picker above the payment buttons. Choose 10%, 15%, 20%, enter a custom amount, or select "No tip". Tips go directly to the team member who served you and are deeply appreciated.
Downloading Invoices
Open any invoice and look for the Download PDF button. You'll get a clean PDF copy with your provider's branding — useful for expense reports or personal records.
I Was Charged the Wrong Amount
Contact your service provider directly. They can issue a correction or credit from their admin panel. Always keep your invoice PDFs as a record.
Payment Failed
If your card payment fails:
- Check that the card number, expiry, and CVV are correct
- Make sure your billing address matches what your bank has on file
- Try a different card or use PayPal as an alternative
- Contact your bank if the issue persists — they may be blocking the charge