Who to Contact for What
| Issue | Contact |
|---|---|
| Wrong booking time or address | Your manager |
| Missing timesheet entry | Your manager |
| Password reset | Your manager |
| Referral bonus not showing | Your manager |
| App not installing | Try a different browser; contact HoodServe support |
| Portal is down or showing an error | HoodServe platform support |
Contacting HoodServe Support
If you're experiencing a platform issue that your manager can't resolve (the app is down, you can't log in and your credentials are correct, etc.), reach out to HoodServe directly:
- Visit hoodserve.com/docs for help articles
- Use the contact form on the main site
- Visit the Community Forum to see if others have the same question
Common Issues & Quick Fixes
I can't log in
- Double-check your email — it must match exactly what your employer used
- Make sure Caps Lock is off
- Ask your manager to resend your credentials
My schedule is empty
- Your manager may not have assigned any bookings to you yet
- Confirm with your manager that your user account is set to the correct role
Push notifications aren't working
- Open your phone's Settings → Notifications → find HoodServe and enable notifications
- Make sure you've installed the app (not just bookmarked the browser tab)
The app is slow or showing old data
- Pull down to refresh the page
- Clear your browser cache (Settings → Clear Browsing Data)
- Uninstall and reinstall the app from your browser
🤝 Most day-to-day questions are best handled by your direct manager. They have full visibility into your account, schedule, and pay records.