Adding an Employee
- Go to Employees → New Employee.
- Enter their name, email, phone, and role.
- Set their employment type (Full-time, Part-time, Contractor).
- Optionally assign them to a location (for multi-location businesses).
- Add an optional bio and profile photo — these appear on your public website's Team section.
- Click Save. A welcome email with their login credentials is sent automatically.
Roles & Permissions
| Role | Access Level |
|---|---|
| Owner | Full access — all features including billing and settings |
| Manager | Everything except billing, plan, and account deletion |
| Employee | Limited — own schedule, responsibilities, referrals, timesheets only |
Assigning Employees to Bookings
When creating or editing a booking, use the employee dropdown to assign a team member. If the booking has a location, only employees at that location (or employees with no location) will appear in the list.
Employee Profile on Your Website
If you have the Team Section enabled on your website (Settings → Website → Show Team), employee profiles appear publicly. Control which employees are shown — you can add a profile photo, bio, and employment type badge per employee.
Timesheets
Go to Timesheets to manage clock-in/out records for your employees. You can add, edit, and approve entries. Timesheet data feeds directly into payroll calculations.
Responsibilities (Recurring Tasks)
Assign recurring tasks to specific employees — daily vehicle checks, weekly inventory counts, monthly safety reviews, etc. Go to Responsibilities → New Responsibility. Set the schedule type, assign to one or all employees, and HoodServe generates instances automatically 45 days in advance.
👥 A well-set-up team profile builds client trust. Clients feel safer knowing who is coming to their home — put a face to the name.